At WATCHERIA, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return, the watch must be:
- Unworn and unused
- In its original condition
- Returned with the original packaging
- Accompanied by the original order details
Items that show signs of wear, damage, or misuse may not be eligible for return.
Refunds
Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
If your return is approved, the refund will be processed within 5–7 business days.
Refunds may be issued through the original payment method or another available payment method, depending on the order and payment method used.
Damaged or Defective Items
If your watch arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide your order number and clear photos/videos of the item and packaging so that we can review the issue and assist you with a replacement or appropriate resolution.
For approved damaged, defective, or incorrect items, WATCHERIA will cover the applicable return/replacement shipping costs.
Non-Returnable Situations
Returns may not be accepted if:
- The watch has been worn or used.
- The watch has been damaged after delivery.
- The original packaging is missing or significantly damaged.
- The return request is made after the 7-day return period.
Return Shipping
For returns due to a change of mind or personal preference, return shipping charges are the responsibility of the customer.
If the item received is incorrect, damaged, or defective, WATCHERIA will cover the applicable return shipping costs.
How to Request a Return
To request a return or report an issue with your order, contact us at:
Email: watcheriashop@gmail.com
Please include your order number and a brief description of the reason for your return.