Q1: How long does delivery take?
A: Standard delivery takes 3–5 business days. Orders are generally processed and dispatched within 1–2 business days.
Q2: How can I track my order?
A: Once your order has been dispatched, you may receive tracking information via email or SMS to follow your delivery status.
Q3: Do you offer Cash on Delivery (COD)?
A: Yes, Cash on Delivery (COD) is available. We also offer secure online payment options at checkout.
Q4: What is your return policy?
A: We accept returns within 7 days of delivery, provided the watch is unused, unworn, and in its original packaging. Please see our REFUND & RETURNS POLICY for full details.
Q5: Do your watches come with a warranty?
A: Warranty coverage varies by product. Please check the individual product description for the warranty details applicable to your watch.
Q6: Are all WATCHERIA watches water-resistant?
A: Water resistance varies by watch. Some WATCHERIA timepieces are water-resistant, while others may not be. Please check the individual product description for the specific water-resistance rating before exposing your watch to water.
Q7: What should I do if my order arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery at watcheriashop@gmail.com and provide your order number along with clear photos/videos of the item and packaging. We'll assist you with the appropriate resolution.
Q8: How can I contact WATCHERIA?
A: You can contact us at watcheriashop@gmail.com. Our customer support hours are Monday–Saturday, 11:00 AM–9:00 PM.